Standard Delivery - Free for Orders over $499

Standard shipping is free for orders over $499, otherwise it is a $19.00 flat rate, New Zealand wide.

We currently do not offer express shipping.

Delivery times vary based on your location:

• New Zealand Post estimates 1-3 days, however rural or remote areas may take longer.

If you have ordered multiple items or bundles, they may be dispatched separately depending on the availability of the ordered product.

International Delivery

We currently do not offer international delivery. For Australian residents, please visit www.ixlappliances.com.au for details on our Australian IXL range.

Returns

If you have an issue with your IXL product, please contact the Customer Care team on:

0800 727 421 between 9am to 5pm (AEST) Monday to Friday or via our online support form.

To return your product, please follow the steps below:

• Contact Customer Care team on 0800 727 421 between 9am to 5pm (AEST) Monday to Friday or via our service enquiry form.